The staff was very friendly when I called yesterday to make an appointment for my puppies. My problem with them was/is I explained to the groomer I was from out of state, and asked what would be needed to get my babies groomed. The groomer Tracy told me I needed rabies shot records, I called my doctor to get the records only to find out today that Tracy provided me with the wrong fax number. My vets office is now closed and now my puppies cant get groomed, because I was provided with the wrong fax number. My babies have their tags on so I don't know why they need records anyway! When I called to say this was Petsenses' fault for 1. Not giving me the right number and 2. Not confirming receipt of the record; I was told by Tracy that the fax number was only one number off from their regular number and they were swamped yesterday and didn't have time to see of they received the fax. Very irresponsible and uncaring of them to not accept responsibility for their wrong doings! I did tell her that I was from out of state and couldn't drive to the vets office to get the records after all, so why is this MY FAULT! If this is an indicator of the type of service I was going to receive then I am happy I was given the wrong number!! I suppose if my dogs suffered any harm while there, they wouldn't accept responsibility for that either! My dogs health is important, and if this is the policy I understand as this keeps them safe, but take a few minutes to make sure I CAN comply with the rules, by giving me the correct information!!!!! Acknowledge and accepy responsibility for your actions, and don't blame the owner for YOUR mistake. It was a simple mistake which I certainly COULD understand, as we are humans, but trying to put the error on the owners is unacceptable! The ball was dropped by you ma'am!
The selection is great, and the staff is very helpful when finding products. Very good store.
They did a excellent job with my Gidget! The staff members are friendy and kind! Real animal lovers! Thanks so much!
I recently took my yorkie to be groomed at the petsense in Pine Bluff, I routinely purchase her food from them and the staff is usually friendly and helpful so I didn't think twice about having Ella groomed there as well. I had previously taken her there before and had her trimmed and bathed, I was pleased with the price and that she smelled incredible..Now that it's summer and the weather is warm I wanted to get her a full groom done in the traditional yorkie style and nails clipped as well. I couldn't contact them for an appointment due to their phones not working so I went up there not feeling like there would be a problem since it was only a little after 1:00pm and they advertise walk ins are welcome. I arrived and the groomer mentioned their phones were down so my dog was her only client for the day..when I explained to her what I wanted she immediately tried to discourage me from doing a full groom and said she wanted to just give Ella a bath and trim ..I insisted on what I wanted and she said she would "try"...she then instructed me to hold Ella down so she could clip her toe nails..which resulted in a very traumatic experience for my dog and also made me run late for an appointment..call me crazy but if I'm paying you to perform a service for me it obviously means I don't have the time or capability to do it myself and therefore I don't want to be involved and it made her seem a little incompetent that she needed me to stay and help her do her job..Ella actually acted more scared when I'm around and wanted me to rescue her. She then proceeded to tell me I was arriving late...I don't consider 1:30pm late especially when my dog was her only client. Moving on, she then declares she may not be able to groom her if that's the way she's going to act..referring to Ella being scared of the toe nail clippers and being held down ..oh yeah did I mention my dog is only like 2lbs and 10 mo old...not hard to control at all she can literally be held in one hand! ..She tells me the price will be $37 if she's even able to do a full groom after making several rude comments about my dog being "nuts" and "crazy." When I returned shortly after to pick her up she stated she was able to give her a full groom but that my dog is "spastic" ...which highly offended me. I personally didn't consider the cut to be a "full groom" more like an all over trim, but whatever by that time I just wanted to part ways with her. I then go to pay and notice on my ticket she had marked through the originally stated price of $37 and marked it up to $47 ..so I ended up paying $51 for pretty much a bath and trim. When I returned home and started to examine my dog I discovered matted pieces of hair under her neck and chest area and she did not finish clipping her toe nails...I will NEVER take my dog back there to be groomed ever again! This is the absolute worst, most unprofessional "grooming salon" I have ever done business with! I did not have time to describe in further detail what we truly experienced, but be warned! no recommendation from me! Trashy "Groomer!"
Love thus store and their supplies. Lee is an amazing associate and Mrs. Anne is an amazing manager the store is always clean and we'll stocked and easy to find what you need. Pet friendly
Oh well, you guys just lost a potential good customer, and left me with a bad taste so good riddance!
I am giving two stars ONLY because I did receive friendly service yesterday, although today was totally opposite.
Petsense Pine Bluff is a US Pet Store based in Pine Bluff, Arkansas. Petsense Pine Bluff is located at 5514 S Olive St, Pine Bluff, AR 71603, USA.
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